1. General states
1.1. These Rules are based in accordance with the Federal Law "On Protection of Consumer Rights" from 07.02.1992 N 2300-1, Russian Federation Government Resolution "On approval of rules of hotel services in the Russian Federation" from 09.10.2015 N 1085 and other federal and regional normative legal acts regulating the activity of hotels.
1.2. These Rules are in open access and can be found:
1.2.1. in the "Rules of accommodation" information section on the interactive TV in the room;
1.2.2. in the information folder in the hotel lobby;
1.2.3. in the "About hotel" section on the official website of the hotel.
1.3. Reception operating hours: around the clock.
1.4. If someone has debt to hotel for hotel services (accommodation + additional services) for stay (-s) before, not recouped pecuniary damage caused to the hotel for stay (-s) before; in case of the absence of the documents required for presentation at check-in the hotel has the right to refuse those person accommodation.
2.1. Reservation of hotel room (-s) in the hotel can be done by getting a written request for a reservation by mail, fax, and electronic communication (e-mail) that allows reliably identify that the request comes from a particular customer, or by telephone:
2.1.1. Contact for mail: 22/2 Sadovaya ul., St. Petersburg, Russia, 191023.
2.1.2. Contact for fax: 00 7 812 448 83 66, 00 7 812 448 83 88.
2.1.3. Contact for telephone: 00 7 812 448 83 66, 00 7 812 448 83 88.
2.1.4. Contact for e-mail: email@example.com.
2.2. In case of a guaranteed reservation the hotel awaits guests until 12:00 of the day following the day of scheduled arrival. In case of cancellation less than a day (24 hours) before the date of arrival, late check-in or no-show the guest or the customer will be charged for the factual time of non-use (demurrage) the hotel room (-s), but no more than a day (24 hours). In case of late check-in more than a day (24 hours) the guaranteed reservation is canceled.
2.3. In case of non-guaranteed reservation the hotel awaits guests until 18:00 on the day of arrival whereupon the reservation is canceled.
2.4. In case of late check-in the guest (-s) has/have to pay for the factual time of hotel room (-s) non-use (demurrage), but no more than one hotel night (24 hours).
2.5. In case of non-use (in case of no-show) the reserved hotel room (-s) the payment made by the guest (-s) or the customer (-s) for one (first) night is non-refundable.
3.1. The hotel is intended for temporary accommodation for a period agreed upon with the management of the hotel. At the end of the agreed period the customer is obliged to leave the room.
3.2. In case of request to extend the period of stay the customer must inform the hotel reception staff no later than 2 hours before check-out time - 12:00 of local time. The reception staff extend the period of accommodation in case of possibility and room (-s) availability.
3.3. The room (accommodation) is allowed to the citizens of the Russian Federation upon presentation of a valid identity document in accordance with the Russian Law.
3.4. The room (accommodation) is allowed to the foreign citizens and stateless persons (aliens) upon presentation of a valid travel document identified the personality, a migration card and a visa (if the customer is a national of a state with which the Russian Federation has visa regime).
3.5. The room (accommodation) is allowed to the foreign citizens who arrive in St. Petersburg by the ferry in accordance with the Russian Federation Government Resolution "On the order of stay on the territory of the Russian Federation of the foreign citizens and stateless persons (aliens) arriving in the Russian Federation for tourism by ferry with approval for passenger transportation" from 07.05.2009 N 397; upon presentation of a valid travel document identified the personality, a migration card and a group tourist program, defining the place of stay - the hotel "Majestic Boutique Hotel Deluxe".
4.1. The hotel establishes:
4.1.1. daily tariff and payment for accommodation;
4.2. The reservation service is free of charge.
4.3. In the case of pre-guaranteed reservation the payment for one (first) night is to be charged at a rate of 100% of the factual tariff.
4.4. In case of late check-in (late arrival) the guest is to pay for the factual time of hotel room (-s) non-use (demurrage), but no more than one hotel night (24 hours). In case of late check-in (late arrival) more than 24 hours the reservation is canceled.
4.5. Payment for accommodation and services of the hotel is carried out by open (contractual) rates and prices approved by Sole Proprietor Shevchenko Sergey Alekseevich and the management of the hotel "Majestic Boutique Hotel Deluxe"; and is charged according to the time of check-in - 14 hours of local time on the current day. Check out must be done until 12:00 of local time the following day. Extension of the period of accommodation more than it is considered and paid due to the reservation is to be paid in accordance to the following amounts:
4.6. For individual guests (direct booking (not through the company, or through an intermediary firm) by extending the room, hourly payment is possible until 15:00 pm. Hourly rate is calculated according to the Rack RO (tariff), divided by 24 hours * number of hours of extension. The guaranteed confirmation of the hourly payment for the room extention is confirmed only on the day of departure (in case there is no booking for this room category).
4.6.1. For those customers whose booking was made via company/agent- late checkout will be calculated in the following way: after checkout time - 0,5 of a day rate of the room;
4.6.2. from 12:00 to 23:00 after checkout time - 0,5 of a day rate of the room.
Late check-out is only possible in the room where the guest lives on the moment of his stay. In case of extending in another room (no matter what category), the guest should pay for whole day (24 h) of accommodation.
4.7. In case of guest’s early check-in, before their main accommodation in the reserved room (from 00.00 to 14.00) a fee of 0.5 days from the room’s rate will be charged from the guests. The early check-in and late check-out services are being provided only in addition to the main guest’s accommodation which is not less than 24 hours.
4.8. All payments are accepted only in Russian rubles. The hotel accepts both cash and major types of credit and debit bank cards of international payment systems: Visa International Service Association, MasterCard Worldwide, China UnionPay, Diners Club International, American Express, Japan Credit Bureau.
4.9. For the accommodation of children up to 2 years with a family accommodation without an extra-bed or with a baby-cot no additional charge is required. For the accommodation of children after 2 years with an extra-bed is to be paid additionally; in case of the accommodation without an extra-bed the payment for meal service (breakfast) is required.
4.10. After 23.00 for staying guests who are not accommodated in the room the fee will be charged on the basis of the cost of the extra-bed for 1 person (in case of presentation of the documents identifying the personality required for the hotel registration).
4.11. In carrying out calculations at a discount (seasonal discounts, special offers, loyalty program), the following rules apply: discounts are only available from the open rate in case of reservation made directly through the hotel (without intermediation of booking/touristic/travel agencies); discounts are not cumulative; discounts are only available for accommodation.
4.12. Guaranteed release time of hotel rooms for accommodation is 14:00 of local time.
4.13. The room key is issued upon presentation of a guest card or identity document.
5. Hotel policies
5.1. Money, securities, jewelry should be left in the safe in the room. Subject to these rules, the administration ensures the safety of guests’ personal belongings.
5.2. The hotel is not responsible for the operation of urban communications (light off, heating off, water off).
5.3. During the stay the room cleaning service is daily. Change of towels – daily, linen change - every two days. As the room cleaning service and change of towels more than once a day, so the bed linen change more than once per two days are to be paid additionally according to the price list.
5.4. During the stay the hotel staff if required / upon request refill the mini-bar in the room daily in accordance with the mini-bar menu.
5.5. Supplying with tea / coffee set (kettle, tableware, tea, sugar, coffee) are available in all rooms of "Standard" category. Supplying with tea / coffee set (kettle, tableware, tea, sugar, coffee machine, coffee capsules, cream) are available in all rooms of the category "Superior", "Deluxe", "Suite", "Suite Exclusive".
5.6. Hotel management reserves the right to visit the rooms without the consent of the guest in case of technical problems in the room, smoke, fire, flood, and in case of violation of the rules of hotel accommodation, the rules of use of household appliances and in case of rioting.
5.7. In case of forgotten stuff the management takes steps to return it to the owners. If the owner cannot be found or does not require for left things - things at the end of 6 months from the date of departure from the hotel realized by the hotel.
5.8. The hotel staff and guests must keep quiet and be mutually polite.
5.9. If a resident violates the rules of accommodation in the hotel, the hotel administration is obliged to take all measures to revive peace and quiet for the hotel guests. If the guest repeatedly violates the internal rules of accommodation in the hotel or does not respond to the demands of the administration and other law enforcement officers, what at the end leads to material losses of the organization or makes inconveniences for other visitors, the hotel has the right to refuse in accommodation or to provide eviction of the violator from the hotel.
5.10. Guestbook is available at the front reception, and is be presented upon the first request immediately. Applications and complaints are accepted by hotels in the written form and considered in accordance to the Law.
5.11. Duties of guests:
5.11. 1. Observe the Rules and Policies.
5.11. 2. Follow fire safety rules and rules of using electrical devices.
5.11. 3. Follow the checkout time (12:00), and inform the hotel staff when leaving a room by means of the room phone calling to the reception dialing “00” or directly at the reception.
5.11. 4. Pay for all used services.
5.11. 5. In case of delayed departure the guest is to agree the item with the hotel management in advance.
5.11. 6. Pay for the damage caused to the hotel.
5.11. 7. Do not disturb hotel guests, keep quiet and order.
5.11. 8. Do not use electric heaters in the room.
5.11. 9. Timely and in full pay for provided services.
5.11. 10. Leaving the room to close the taps, windows, turn off the lights and appliances.
5.11. 11. It is not recommended to invite the strangers, to leave the guests alone in the room, to pass the keys, to leave the room door open.
5.12. The hotel prohibits:
5.12. 1. smoking. Smoking is strictly prohibited on the whole territory of the hotel including the hotel rooms in accordance with the Federal Law "On protection of citizens' health from the effect of surrounding tobacco smoke and consequences of tobacco consumption" from 23.02.2013 N 15.
The hotel reserves the right to contact the law enforcement to call the guest to accountant for smoking in places where smoking is prohibited and in case of violation of the obligation. If the hotel faces fines or the law enforcement agencies impose administrative sanctions on the hotel as a result of the above-mentioned violation of the established smoking ban by guest (or by an individual (-s)/visitor (-s) invited by guest) on the territory of the hotel it is reserved the right to demand compensation from the guest of funds in the amount of a fine claimed the hotel by competent public authorities.
Smoking in the room would entail the need to redress the damage to the hotel in the form of additional costs/payments for special cleaning of a room (prolonged ventilation, use of odor absorbers, washing of curtains, tulle, textiles) in the amount of 5,000 rubles.
5.12. 2. to keep bulky things, inflammable materials, weapons;
5.12. 3. to use the electroboilers and electric heaters;
5.12. 4. to keep animals, birds, reptiles, etc. in the room.
6. Services provided by the hotel during the period of stay
6.1. For the period of accommodation, the hotel provides the following services for free:
6.1.1. Call the ambulance and other emergency services.
6.1.2. Using the first aid kit.
6.1.3. Providing iron and ironing board.
6.1.4. Wake-up call.
6.1.5. Providing, needles and thread, one set of dishes and cutlery.
6.1.6. Delivery to the room the correspondence addressed to his guest upon receiving.
6.1.7. Taxi order, car order.
6.1.8. Fax (receiving).
6.1.9. 24 hours GYM access
6.1.10. Booking of train, air tickets.
6.1.11. Booking of tickets to the theater, restaurant table booking.
6.1.12. Wireless Internet Services.
6.1.13. Registration of Russian citizens and migration registration of foreign citizens.
6.1.14. Free bottled water (1 bottle per person per day of accomodation, as well as unlimited free use of a cooler with hot / cold drinking water on each hotel’s level).
6.1.15. Slippers with hotel logo
6.1.16. Free rent of bathrobes
6.1.17. Free provision of cosmetic accessories (tooth set, shaving set, cosmetic set, comb)
6.1.18. Tea set (electric kettle, tea pairs, tea bags, sugar – in the following room categories (SGL, DBL, TWN SPRDB, SPRTW, DLX, DLX Spa, LX, LX Spa), instant coffee and cream - in the following room categories (SGL, DBL, TWN)
6.1.19. Coffee machine with coffee capsules (in following room categories: Superior, Deluxe, Deluxe Spa, Suite, Suite Spa) (SPRDB, SPRTW, DLX, DLX Spa, LX, LX Spa)
6.2. For the period of accommodation, the hotel provides the following services for additional payment:
6.2.1. Intercity and international calls.
6.2.2. Buffet breakfast and dinner.
6.2.3. Additional room cleaning.
6.2.4. Extra towels.
6.2.5. Laundry, dry cleaning, ironing.
6.2.6. Transfers, excursions.
6.2.7. Fax (sending).
6.2.8. Rent of conference hall.
6.2.9. Rent of PC, copying, scanning, printing.
6.2.10. The mini-bar in the room.
6.2.11. Additional breakfasts: "Light" and "Majestic".
6.2.12. Room-service (delivery of meals and drinks).
6.2.13. Dinner Set-Menu
6.2.14. Romantic and wedding packages
Thank you for choosing our hotel. We are glad to help in any question at any time.
The management of the hotel "Majestic Boutique Hotel Deluxe."
Have a nice rest!